Uniden

Welcome, Guest Login

Support Center

Network Test Help (What Each Error Means)

Last Updated: Dec 14, 2018 11:07AM CST
Network Test Help (What Each Error Means)
https://s3.amazonaws.com/groovehq/uploaded/7wii2kxada40e6gvhc5p0qtatny7t1pdkn964qomu7izh841y2?1508115579
Every time you add or edit your camera a test process is launched with a number of network checks. Not to be confused with Camera Health Check, although they are closely related. Here's what each error means:

HTTP Forwarding
1. Most likely: 
    - The HTTP port is the wrong port number. 
    - The HTTP port is not forwarded correctly.
    - Port is forwarded, but the HTTP Port is not valid. 
    - IP is wrong - ISPs can change your IP often. Might be time to think about using DDNS.
2. You may have chosen the wrong camera type in the "Camera Info" section of the setup wizard. 

RTSP Forwarding: 
1. Most likely: 
     - RTSP port is the wrong port number. 
     - The RTSP port is not forwarded correctly.
     - Port is forwarded but not a valid RTSP port.
     - IP is wrong - ISPs can change your IP often. Might be time to think about using DDNS.
2. You may have chosen the wrong camera type in the "Camera Info" section of the setup wizard.  

Username/Password:
- Username and/or Password is not the correct credentials for the camera
Note: The camera's username and password differs from the username and password you've set for your account.  
HTTP Path: 
- The Path you've supplied is not valid. Consult your camera's documentation.
 
RTSP Path: 
- The path you've supplied is not valid. Consult your camera's documentation.

Video streaming: 
- Only applicable to business plans with continuous recording. Almost always an internet outage. Sometimes a "Reconfigure" will fix things.

Video upload: 
- Typically an internet outage. Sometimes a "Reconfigure" will fix things.

Not Tested:
If any test is "not tested", it has not been tested and you can not derive any conclusions from the results.
 

Contact Us

3cb00a6fba8786fef65fa821bf06f038@unidenamerica.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete