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Camera Health Check

Last Updated: Dec 14, 2018 11:06AM CST
Camera Health Check (CHC) is an automated camera test feature that checks to ensure your cameras are online and functioning.

What does CHC do?

  • When enabled CHC will periodically run a network test on your camera to ensure it can be accessed
  • The test is very similar to the Network Test that's run when you first added your camera
  • If there's a test failure, you will be notified by mobile or email notification, depending on your preference
  • After a camera fails a test, the user will also be notified when it passes the next test
  • If a number of tests fail a final failure message will be sent and you won't receive any further notices 

How to enable CHC

CHC is automatically enabled. If you wish to be notified when a test fails you can simply add CHC to your notification list (along with Motion Detection). By selecting this option a notification will be sent to your mobile app and to the email provided under the My Account -> Settings -> Notifications.


Failed test and notifications

When a CHC test fails, a notification will be sent by email or to your mobile app. The camera will then be assigned an "Alert" state to indicate there's a failed test.
The camera can be removed from this state by:
  • A successful CHC test (on the next scheduled test), or

  • A successful manual retest, which can be run by selecting Edit Camera -> Test Connection. 
Once either of these two tests pass, the camera will return to its normal healthy state.
A user will also be notified when a camera in failed state passes the next automated health check.

Types of notifications

<Camera Name> is Offline - Your camera is no longer functioning properly. It doesn't necessarily mean everything stopped working. Either the Live View stopped working and/or the motion events are not coming in. A list of reasons will be given in the notification.
<Camera Name> is Online - No action required here. We ran another test and the camera is back in working order.
Action Required: <Camera Name> is Offline- This is the final notice. We've been testing this camera for the last 24 hours and it's never come back online. A list of reasons will be given in the notification.


In every notification you'll get a list of "reasons" for the failure. Different reasons include:
  • HTTP port forwarding
  • RTSP port forwarding
  • < >Camera connection
  • Video streaming
  • Video upload
  • Camera path
Details of each are found in the table below:
These reasons can also be found with any Test Connection result.

Camera Health Check History

 In addition to what you see with each camera in the Timeline, you also get a history of all events for every device.
This is a great way to monitor the health of any device and might give you clues to issues such as the internet connection and bandwidth. You can filter by camera and date and sort by any column. 

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