We provide support through this site and our help desk for repair issues and escalation issues. For questions about how to use your scanner, we highly recommend that you first check out the Uniden forums at RadioReference before asking here. Scanners operate differently in different areas and also depending on your interests. At RadioReference.com you will find hundreds of knowledgeable scanner enthusiasts who are intimately familiar with our scanners and with the hundreds of local radio systems. Plus, our own product experts are a part of that community and provide answers and take in feedback through the posts in those forums.